Privacy Policy

This privacy policy explains how Amigos de Milou collects, uses and protects the personal data submitted through the website amigosdemilou.com.

Data collected

The personal data that may be collected through the website is the information voluntarily submitted by the user through forms or direct contact.

• first name and last name;
• email address;
• phone number or WhatsApp number;
• town or service area;
• preferred dates for the service;
• type of pet;
• name, age and useful information about the pet;
• information relating to the pet’s needs, habits, behaviour or health;
• free message submitted through the form.

Purposes of data collection

The data collected is used only to:

• respond to requests sent through the website;
• communicate with the client about a service;
• check availability;
• prepare a service adapted to the pet;
• manage the administrative and commercial follow-up of the request;
• manage exchanges related to a completed or upcoming service.

Legal basis for processing

The data is processed on the basis of pre-contractual or contractual measures when the user requests a service or information.

Certain data may also be processed on the basis of Amigos de Milou’s legitimate interest, in particular to follow up requests, manage the client relationship and ensure website security.

Data recipients

The data is intended for Amigos de Milou and is not transferred to third parties for commercial purposes.

However, certain data may be processed by technical service providers required for the operation of the website and the tools used, including the hosting provider, email services, Elementor forms, security tools, Google Analytics, Google Search Console, Google Maps, reCAPTCHA or WhatsApp when the user chooses to use these services.

Website forms

The forms available on the website allow visitors to request information or availability for the services offered by Amigos de Milou.

The information submitted through these forms is sent by email and may also be stored in the website administration interface through Elementor features.

Retention period

Data submitted through forms and exchanges related to services is kept for a maximum period of 36 months from the last contact or the last service, unless a longer legal retention obligation applies.

Data may be deleted earlier at the request of the person concerned, where this is compatible with the legal or contractual obligations of Amigos de Milou.

User rights

In accordance with applicable regulations, any person concerned has the following rights:

• right of access to their data;
• right to rectification;
• right to erasure;
• right to object;
• right to restriction of processing;
• right to data portability where applicable.

Data security

Amigos de Milou implements reasonable measures to protect personal data submitted through the website against unauthorised access, loss, alteration or disclosure.

Third-party services

The website may use third-party services such as Google Analytics, Google Search Console, Google Maps, reCAPTCHA, WhatsApp, Rank Math SEO, Polylang, Elementor or caching and security tools. When the user interacts with these services, certain technical data may be processed by the relevant providers according to their own privacy policies.

Last updated: 9 June 2026.